Under normal circumstances we will process your order within 24 hours of receipt (excluding weekends and bank holidays) and delivery in the UK (including BFPO address's) will be via UK Mail or Royal Mail's Packetpost 1st class service. 

We will endeavour to send out any order received before 12 noon the same day, with orders received after noon being dispatched the next working day. 

Please note the decision to use UK Mail or Royal Mail is at our discretion but as a guide, heavier and bulkier items are likely to be sent via UK Mail.

1st class is not a guaranteed next day delivery service, but over 91% of orders are delivered the next working day including Saturday.

Unless otherwise stated, delivery is charged at £3.99. (Crocs are free. Hunter and Olang Boots are £4.99 by UK Mail)

For multiple UK orders the delivery charges will be calculated and notified to you at the checkout prior to payment.

Delivery address's for Northern Scotland and outside the UK mainland may incur additional carriage costs. We will notify you, by email, of these before we ship the goods.

All local taxes or customs charges are the responsibility of the recipient.

We follow UK Mail's and Royal Mail's standard procedures for tracking deliveries in the event of items being delivered late or being lost.

If a delivery has been signed for then we are unable to provide a refund or replacement goods.

Please read our Terms for full information on shipping and returns.